FREQUENTLY ASKED QUESTIONS
Your guide to booking and travelling with Going Places Travel Pte Ltd.
1. Booking & Payment
Q1: How can I make a booking?
Bookings can be made by visiting our office, contacting us via phone or WhatsApp, or submitting an enquiry through our website. A travel consultant will guide you through the available packages and procedures.
Q2: Is a deposit required to confirm my booking?
Yes. A non-refundable deposit is required upon confirmation. The remaining balance must be paid by the due date stated in the invoice or as advised at the time of booking.
Q3: What payment methods are accepted?
We accept payments via PayNow, bank transfer, or cash. Bank details will be provided upon request.
2. Flights & Travel Arrangements
Q4: Are flights included in the tour package?
Unless otherwise stated, all group tours include return economy-class airfares with baggage allowance. Details are provided in the respective tour itinerary.
Q5: Can I request to extend or amend my travel dates?
Yes. Extensions or customisations can be arranged upon request, subject to availability and additional costs.
Q6: Will I be notified of changes to the flight schedule or itinerary?
Yes. In the event of schedule or itinerary changes, we will inform you as soon as updates are available.
3. Travel Documents
Q7: What are the passport and visa requirements?
Travellers must hold a passport with at least 6 months' validity from the date of departure. Visa requirements differ by destination and are the responsibility of the traveller. We will provide advisory support where possible.
4. Insurance & Medical Information
Q8: Is travel insurance included in the package?
Basic travel insurance coverage is included in most of our packages. Travellers are advised to review the policy coverage and consider upgrading if necessary.
Q9: What if I have pre-existing medical conditions?
Travellers with medical conditions are encouraged to disclose them at the point of booking. We will do our best to accommodate requests, but suitability will depend on the nature of the tour.
5. Changes, Cancellations & Refunds
Q10: Can I cancel my booking?
Yes, cancellations must be made in writing. Cancellation charges apply based on how far in advance the cancellation is made. Please refer to our Terms & Conditions for details.
Q11: What happens if a tour is cancelled by the agency?
In the rare event that a tour is cancelled by Going Places Travel, a full refund or an alternative arrangement will be offered.
6. General Information
Q12: Where is your office located?
Our office is located at:
📍 202 Bedok North Street 1, #01-485, Singapore 460202
Operating hours may vary. Kindly call ahead before visiting.
Q13: Who can I contact if I have further questions?
You may reach us at:
📧 Email: gptravel@singnet.com.sg
📞 Tel: +65 6442 0010
📱 WhatsApp: +65 8334 1599